00:02:38 Joan Shear: I realized I should pause the recording before class starts after a week of private conversations being recorded. 00:02:51 Joan Shear: I also pause it during the breakout sessions. 00:03:33 Gary Smith: Social distancing can be stressful to some people, and arson can be a stress reducer. 00:11:54 Gary Smith: Our librarians created a new “Law About..” web page dealing with the issue of COVID-19. It has proven to be very useful. (It is one of our many Law About pages.) So that is one new thing we have done for outreach. 00:12:25 Lisa Suto: We had faculty, staff. and students take shelfies for National Library Week. They took pictures of their bookcases, bookshelves, and books. We created games around books -like hidden object games based on book titles. 00:12:50 Kathleen Ludwig: We also have yellow banners at the top of our website that highlight the new, different services we have now - remote Westlaw, Lexis, and e-cards. 00:12:51 Leigh Montgomery: Following up on my colleague Gary’s observation - this was introduced to quantify how many questions we addressed about this issue, along the lines of proving value. 00:14:03 Kathy Fletcher: We had re-create your favorite book cover for Library week. Lexis and Westlaw were willing to donate gift cards. 00:14:19 Susan Zago: National Library Week was a good opportunity to interact with students, faculty and staff. 00:14:20 Leigh Montgomery: It is apparent that we are getting a lot of questions about issues that have arisen out of the public health crisis - many from people who are suddenly having to apply for benefits. We are going to have to do a lot more to connect people with resources to help them, with the economic impact of the situation. 00:14:26 Iris Lee: We have a Coivd-19 library services libguide, and we did social media posts with the library’s mascot during NLW. 00:14:41 Colleen Hanna: Collee Hanna the Court put out an internal newsletter called Off the Bench and the library submitted an article to let 700 employees know we were there in a subtle way and let them know what we already had done -outreach 00:14:54 Gary Smith: The arson comment was not meant to be insane, it was about the blow torch someone noticed in the background of one of our participants. I was not advocating arson, just positing that maybe it was good that we had a session about meditation earlier, or the blowtorch may have been used. 00:16:33 Holly Riccio: We did what we called our National Library Week Plan B Virtual Edition and had our library staff share their "book stories" about a book/books that meant something to them, either as adults or from childhood. The stories were varied and gave everyone nice insight into our personalities. We asked for others to share their book stories and got a few that we shared with everyone at the close of the week, 00:16:46 Nicole Dyszlewski: Ha ha, I can vouch for Gary that his comments were in reaction a question about a blow torch 00:17:18 Susan Zago: the law school wants all social media to go through their accounts. They'll post for us but its a bit cumbersome. Restarted our Blog. 00:17:54 Allen Rines: The proliferation of social media platforms makes outreach difficult. How do you tell which ones your user base is most likely to see? 00:20:04 Kathleen Ludwig: At the Trial Court Law Libraries, we have an OCC committee - Outreach Communications Committee. 00:21:25 Iris Lee: We have a social media & marketing committee that staff can volunteer to join. Instagram is most popular with students. 00:21:33 Karen Beck: We have an Assistant Director of Outreach who creates outreach strategy and manages/shares content - and we all feed things through her. 00:21:41 Mary Jenkins: I've been curating all the COVID-19-related offers from vendors to get what seems especially relevant to patrons/attorneys. More of reference than outreach, really, but I feel like it's one way of keeping in front of users and valued in relevant and useful ways while keeping the information explosion controlled for them. It's very personalized with references to their practice areas and clients. 00:23:08 Thomas Hemstock: At Albany Law there is a daily school-wide Zoom meeting and I've stopped in several times to promote library resources such as online Bluebook access and electronic study guides. 00:23:57 William Tringali: At Emory we have an Outreach Librarian - it's me! 00:27:09 Karen Beck: A couple of my colleagues have created some explainer videos - anticipate we'll be doing more of this the longer we continue to be remote. https://www.youtube.com/watch?v=i-8hr_6cdGM 00:27:16 Bret Christensen: I was hired on as the Outreach, Instruction and Reference Librarian (yes, 3 in 1) at the Charleston School of Law. The Library has had a blog in place for about 5 years-ish with students, faculty posting every now and again. Since I've been here, I've worked to post (on average) once a week. The Library also has a Facebook page, and an Instagram account where we post pictures on campus life. I'm now thinking I need to solicit pictures from students on what they're doing to avoid going crazy during COVID. 00:31:53 Bret Christensen: To Nicole: Our contract with a number of our online databases allows us to give access to our alumni (lexis, heinonline, Fastcase, Bloomberg). Westlaw is still a sticker and only allows access to existing students/faculty 00:33:13 Lisa Suto: Our school is creating a video using Zoom to congratulate the students that are graduating this year. Each department can create their own video to submit and send to the communications department. 00:35:01 William Tringali: To engage I've transferred a lot of things into a libguide, and have been mainly trying to give out resources as opposed to scheduling "events" for our patrons. A lot of my events and programming were 'drop-in' before all this, so mainly I've just put resources out and let student's at it: https://guides.libraries.emory.edu/stressbusters 00:35:13 Maureen Quinlan: Shira - Thank you for the info on raffle versus drawing. I did not know! 00:35:51 Joan Shear: Westlaw lets you buy alumni access 00:36:32 William Tringali: It's wild to me that you're emailing students one on one! Is that type of relationship common for all y'all? 00:37:21 Colleen Hanna: HI Colleen here and when students graduate they head our way and we are able to provide WL to your alumni as they becomes lawyers and join SCC 00:37:42 Anna Blaine: I teach 1L research and it's small school so I've personally instructed half our student body. So yes, I have friendly relationships with a number of them. 00:38:23 Karen Beck: An easy/fun thing our Dean of Students just did: all staff can send in a picture of ourselves holding a "good luck on exams" sign - they will collate and share with our students 00:40:56 Nicole Dyszlewski: Anyone want to share about hurdles or challenges right now? 00:41:19 Anna Blaine: My own near-paralyzing anxiety over the national situtation 00:41:39 William Tringali: At Emory we're not allowed that type of one-on-one communication with students, emails have to go out through out Marketing department 00:41:45 Deanna Barmakian: We've been maintaining a Zoom reference room 10 to 6 and it can feel a bit draining. You feel very tethered to your machine. The first few weeks we had more traffic than we do now. I believe we'll wind this down over the next couple of weeks. I really miss the face to face reference interactions. 00:42:43 Kathy Fletcher: We have a daily Microsoft Teams meeting. At least ten minutes of it is "checking in." The struggle is real. 00:42:44 Josh LaPorte (He, Him): My internet connection is super unstable so I will type instead of speak. It has been so difficult to know how to support students who are facing challenges such as losing their summer employment. Falling back on empathetic listening skillset has helped, but it is draining! 00:42:51 Mary Jenkins: Someone mentioned this earlier today and I'm sure we're all feeling it but my work day boundaries are definitely blurred and bleeding into evenings and weekends so I'm trying to stay aware and track time to some extent and share info about the sorts of things that crop up. It's draining but also invigorating sometimes to be visible and needed despite distance. 00:44:55 Josh LaPorte (He, Him): Hey Boaty! 00:45:22 Anna Blaine: Strike the Cat is alarmed over the barking he's hearing. :) 00:45:48 Joan Shear: Can you be more specific about what your faculty outreach problem is. 00:45:49 Nicole Dyszlewski: Sorry Boaty McBoatface is barking at everything 00:46:56 Deanna Barmakian: For faculty outreach, Zoom support was the responsibility of the library, so we became instant experts, had Zoom training, one on ones, class drop ins, etc. I think it gave us visibility as tech-savvy and service oriented. 00:48:46 Raquel Ortiz: Our library became the trainers for faculty on Zoom and BigBlueButton, as well as other tools included in our LMS. Six weeks later, we are gearing up to do more training on both for faculty teaching this summer and encouraging faculty to incorporate engagement tools like polls, breakout rooms, etc. 00:49:37 Susan Zago: What is Big Blue Button? 00:50:22 Mary Jenkins: Let's call attorneys faculty for a minute; there are similarities. I'm finding some people are just hunkering down and overwhelmed with info. So I'm using my familiarity with their work to offer refinements to alerts, for example, or picking and choosing news to share and just generally offering guidance on shortcuts and best practices for research. Also doing some more or different BD and CI work, given COVID-19. That seems to be creating some relief for some folks. Different from what academics are dealing with, obviously. 00:51:15 Raquel Ortiz: Our biggest challenge is making sure faculty know we are still here. Although the building has mostly been cleared, we still staff the library Mon-Fri 8:30-5, albeit distancing (no more than 3 staff on any given day). 00:51:37 Raquel Ortiz: We meet via Zoom or Meetings, so that doesn't tell them where we are physically. 00:52:42 Amy Spare: the law school is planning more RA hours this summer, library liaisons are offering more training and to meet/zoom with a professor AND their RAs; I find zoom great for demoing Juris-M/Zotero 00:54:35 Artie Berns: Print needs for faculty is different from prof to prof. Some work electronically, some almost exclusively work in print 00:54:44 Raquel Ortiz: Agreed Artie. 00:55:02 Artie Berns: nope 00:55:06 Deanna Barmakian: No 00:55:09 Kathleen Ludwig: No 00:55:10 Elliott Hibbler: No 00:55:12 Raquel Ortiz: Yes to faculty. Not to students. 00:55:12 glen mcbeth: No except to faculty. 00:55:12 Jennifer Valentine: no 00:55:12 Susan Zago: no 00:55:13 Josh LaPorte (He, Him): No, but we will do scan-on-demand 00:55:13 Eric Yap: No 00:55:15 Amelia Landenberger: No, we're not 00:55:18 Ingah Davis-Crawford: no 00:55:20 jason zarin: No 00:55:20 Joan Shear: Only scanning 00:55:20 Kathy Fletcher: No 00:55:21 Alicia Pearson: no 00:55:21 Gary Smith: No. 00:55:22 Julie Randolph: No 00:55:25 Mary Jenkins: Yes but law firm so they help themselves and sometimes sign stuff out 00:55:27 Alex Burnett: no 00:55:31 Emma MacGuidwin: no 00:55:38 Anna Blaine: No 00:55:43 Iris Lee: No one. The provost stopped lending of all print. 00:55:47 Leigh Montgomery: Not at this time. We can email chapters. Some of the vendors have made electronic services available to public patrons while the library locations are closed. 00:56:01 Bret Christensen: We are loaning to faculty only 00:56:04 Allen Rines: The physical library is currently unstaffed, but at least one attorney was going to go into the office to get a book from our collection. 00:56:06 Elaine Bradshaw: To faculty only., in a very limited manner. We are also purchasing office copies for faculty. 00:56:08 Jennine Kottwitz: no. We're currently unable to access the building 00:56:16 karen coghlan: My dog is sacked out snoring - circulating and ILL only online items 00:56:24 Mike VanderHeijden: No. And no access to the building. 00:57:26 Mary Tartaglia: Show us the dogs! 00:57:39 Kathleen Ludwig: Yes. Doggies! 00:58:14 Kathleen Ludwig: Yay! 00:58:23 Deanna Barmakian: I feel like muting my video makes it less tiring, but then that seems rude to the speakers/group. 00:58:23 Megan Spano (she/her): Aww! 00:58:26 Joan Shear: Some people are using the telephone to avoid Zoom overload 00:58:35 Mary Tartaglia: Thank you! 00:58:39 Josh LaPorte (He, Him): I love the telephone! 00:58:47 Joan Shear: Conference calls, instead of Zooms 00:59:08 Kathleen Ludwig: Thank you!! 00:59:13 Megan York: Thank you so much for doing this!! 00:59:20 Nicole Dyszlewski: ndyszlewski@rwu.edu 00:59:24 Maureen Quinlan: Thank you! 00:59:29 Karen Beck: This was great; thank you! 00:59:33 Megan Spano (she/her): Thank you LLNE! 00:59:35 Susan Zago: Thank you all for this! Great work to the organizers and presenters! 00:59:36 Bret Christensen: Great info. Thanks 00:59:44 Tamara Case: Thank you! This was a nice change from my usual workday. 00:59:45 karen coghlan: Thank you for this! 00:59:48 Deanna Barmakian: Thanks this was fun. 00:59:49 Alex Burnett: Thanks! 00:59:49 Joan Shear: Thank you organizers! 00:59:49 Leigh Montgomery: Wow! Thank you so much - and many thanks to the LLNE board and volunteers for putting this together for us! Great program! 00:59:51 Ana Delgado: Thank you all!! 00:59:52 Amelia Landenberger: Thank you! 00:59:56 Lisa Suto: Thank you! 00:59:56 Raquel Ortiz: Thank you everyone!!!! 00:59:59 Thomas Hemstock: Thank you all, great to hear the feedback. 01:00:10 Amy Spare: Thank you all! Very interesting and great to see everyone. 01:00:14 Mary Jenkins: Do it again. This was great. But I want to see you all in person. 01:00:17 STEPHANIE ZIEGLER: Thanks, this was great! 01:00:17 Josh LaPorte (He, Him): Yaaas UConn! 01:00:23 Elliott Hibbler: Thank you and all of the organizers! Great job! 01:00:24 Raquel Ortiz: Thank you UConn! 01:00:40 karen coghlan: and SNELLA 01:00:46 William Tringali: Thanks all! 01:01:01 Mary Jenkins: It's lovely to see so many people from across the country, too. Yay, Shira, Nicole, Stephanie. 01:01:06 Megan Spano (she/her): Stay safe & healthy!